Free shipping on orders over €45
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal and bank transfer.
How long will it take for my order to be shipped?
Delivery within Germany typically takes 2-5 business days. International delivery times vary depending on the destination country. Due to current delivery issues with Deutsche Post, your delivery may take slightly longer.
Do you offer free shipping?
Yes, we offer free shipping within Germany for orders over 45 euros.
Can I return my order if I am not satisfied?
We don't offer this as standard, as it saves us unnecessary delivery routes. Furthermore, we can't resell the products, thus conserving resources. We always strive for a perfect shopping experience. So please don't hesitate to email us if you have any questions or problems: info@coffeecycle-hambiurg.de
Are your products cruelty-free?
Yes, all our products are cruelty-free.
Where do you source your ingredients?
We source our ingredients from certified suppliers who meet strict quality standards. For example, we get our olive oil from Greece and our coffee grounds from cafes in Hamburg.
Are your products vegan?
Yes, all our products are 100% vegan.
How can I be sure that the products are suitable for my skin?
You can find detailed information about the ingredients and their skin compatibility on our website. Please feel free to contact us if you have any questions.
Do you offer gift vouchers?
Yes, we offer gift vouchers. These can be purchased via email (info@coffeecycle-hamburg.de).
Can I change my order after I've placed it?
Please contact our customer service as soon as possible to make any changes. Unfortunately, changes are no longer possible after shipment.
How can I find out more about special offers and new products?
Subscribe to our newsletter to receive regular updates on special offers, new products and exclusive discounts.
Do you offer a product sample before I buy the product?
We currently do not offer free samples. However, you can read the product reviews on our website to get an idea of other customers' experiences.
Are your packaging materials environmentally friendly?
Yes, we value sustainability and use environmentally friendly packaging materials that are recyclable and made from FSC-certified materials.
What certifications do your products have?
Our products are certified according to various standards, such as BDIH or the COSMOS standard, depending on the product line. You can find this information on the product pages.
How can I track my order?
Yes, we will send you a tracking number for every shipment.
Do you also offer advice on product selection?
Yes, our customer service team is happy to assist you in selecting the right products.
Will I be notified when a product is back in stock?
Yes, you can sign up for notifications. You'll find this option on the product page.
How safe is shopping on your website?
Our website uses the latest security technologies to protect your personal data. All payments are transmitted using encryption.
Do you offer special discounts for bulk orders?
We offer individual discounts for large orders. Please contact our customer service for more information.
How can I contact your customer service?
You can reach us by email at info@coffeecycle-hamburg.de or by phone at +491737777917. Our team will be happy to answer any questions you may have.